A week ago, many users reported a battery issue on the Samsung Galaxy Note 8. The device gets bricked after the batteries drained completely to 0%. Once these phones shut down, they couldn’t restart by any method. But now Samsung has responded to this problem. The company said in the statement that it was taking all user reports very seriously. As the company faced huge criticism for the battery failure on the Galaxy Note 7 in 2016, Therefore official response was highly important for this battery issue.
Battery issue faced by users:
The issue was reported by some Samsung Galaxy Note 8 users on the company’s US Community Forums. The affected users said that it doesn’t charge when the battery drains completely. In most of the report spotted that the device doesn’t show any signs of charging when connected to its charger. Also, some users try to turn on their devices by booting into the Recovery menu but weren’t successful.
Along with Galaxy Note 8, the same problem is affecting on some Samsung Galaxy S8 and Galaxy S8+ users. Also, some users faced this problem on Galaxy Tab S3.
While the detailed information regarding this issue is yet to appear, Samsung highlighted its concerns regarding the issue. Also, the company believed that the developments have suggested the linkage with the charging management of its hardware. The official statement is followed by the contact details of Samsung Customer Service in Germany, as per the report by MSPowerUser.
The company said in the statement, “Of course, Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further if we have more detailed information about the affected devices.”
The company on its US community Forums said that “this particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately.” While Samsung is still investigating the battery issue. So if you are a Galaxy Note 8 or Galaxy S8+ user which face this battery issue. Then do comment in our comment section below regarding this issue.